Support
Something not working, or a question the app does not answer? Write to us and we will get back to you.
Contact us
The fastest way to reach us is email. Tell us your device, the app version and what happened, and we will reply as soon as we can.
padosiak@gmail.comCommon questions
- How do I cancel my subscription?
- Subscriptions are billed by Apple or Google, so you cancel them in your App Store or Google Play account settings, not inside Prepi. Cancel at least 24 hours before the renewal date. You keep access until the end of the period you already paid for.
- How do I delete my account?
- Open the Profile tab in the app and choose to delete your account. Your personal data is removed within 30 days. You can also email us from the address on your account and we will do it for you. Deleting your account does not cancel an active subscription — cancel that separately in your store settings.
- I paid but Premium is not active
- Open the paywall in the app and use Restore purchases, making sure you are signed in to the same Apple or Google account you bought with. If it still does not unlock, email us and include the store receipt.
- I found a bug or a wrong recipe
- Please tell us. Include the recipe name or a screenshot, your device and the app version from the Profile tab. Ingredient and macro corrections go live for everyone once fixed.